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During our Beta Launch testing period, the Sex.com Shop and VOD Store carts are separate, so Shop purchases and VOD Store purchases must be made separately.
Please check back often for new products, added features, and updated content. New products are added daily as the Sex.com Shop evolves into the premier adult-oriented shopping destination.
We strive to make your shopping experience as enjoyable and simple as possible. We offer discreet billing and shipping—always putting your privacy first.
Purchasing
What forms of payment does Sex.com accept?
My transaction will not go through. What is the problem?
Will my credit card statement show www.sex.com?
Will my credit card statement show what type of product was purchased?
Will anyone be able to figure out what’s in my package?
Will order confirmations and communication come from sex.com?
Why didn’t I receive an order confirmation email?
What services do you provide after my order is placed?
Can I have a product catalog mailed to me?
Do you process orders on holidays?
Backorders
What happens if a product is backordered?
Shipping & Returns
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What forms of payment does Sex.com accept?
Visa, MasterCard and Discover.
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My transaction will not go through. What is the problem?
Several things can produce an error that we cannot process your transaction. To pinpoint the problem:
1. Check that all of your billing information is entered correctly. The billing statement for your credit card or bank must match the information you provide for the transaction to go through. This includes your full name, street address, state and zip code.
2. Check the back of your card to make sure that you have correctly entered your security code. On most cards, this is a three-digit number on the back of your card in the signature line.
3. Verify that you have selected the proper card-type for your card.
4. Double-check the accuracy of your 16-digit credit card number, your credit card’s expiration date, and the security code.
5. If you are using a debit card, please make sure that you have sufficient funds in your account to cover the full amount of the charge.
6. Is the address you provided the same as your address listed on your government-issued driver’s license or ID? Our age-verification step is based on your address as it is listed on your ID. If your address and your ID address differ, you must specify both.
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If you continue to have problems processing your transaction, or would like more specific information about why your transaction is not processing correctly, please don't hesitate to submit a question to our customer support staff.
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Will my credit card statement show www.sex.com?
No. To ensure your privacy, your credit card statement will show DHDMedi*Escom.
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Will my credit card statement show what type of product was purchased?
To ensure your privacy, your credit card statement will not list what was purchased.
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Will anyone be able to figure out what’s in my package?
In our effort to ensure your privacy, all shipments are made in discreet, plain packaging with a return address of Escom, LLC.
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Will order confirmations and communication come from sex.com?
No. All communication via email will come from escomllc.com.
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Why didn’t I receive an order confirmation email?
You should receive an order confirmation email after placing your order. Please add customerservice@escomllc.com to your safe list/whitelist so future messages from this address will be delivered to your inbox. If you want your Order ID and more information on your order, you can always check the status of your order by logging into your account.
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What services do you provide after my order is placed?
• Our system will send you an order confirmation email immediately.
• We will process your order and ship it out on the next available business day.
• We will update the status of your order so you can log in and track its progress.
• You will receive a UPS or USPS tracking number for your order after we ship. (For additional shipping info, see Shipping & Returns Policy.)
• To submit an inquiry, see Customer Service.
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Can I have a product catalog mailed to me?
We currently do not offer mailed catalogs.
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Do you process orders on holidays?
Although we can take online orders 24/7, our warehouse will be closed and won’t ship on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and the day after, Christmas Day.
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What happens if a product is backordered?
A backorder is automatically created when your request exceeds our inventory. Backorders are automatically fulfilled as soon as inventory becomes available. In the rare occurrence an item you order is backordered, Customer Service will inform you via email and will provide an estimated shipping date.
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