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Technical Requirements
What are the minimum system requirements for Sex.com VOD?
Which operating systems are supported?
Purchasing
What forms of payment does Sex.com accept?
How do I redeem a coupon code?
My transaction will not go through. What is the problem?
Downloading & Viewing
What is the download period?
How much space is required to download a video?
What is the viewing period?
Why do I get a security notification during the purchase process?
Where can I find titles I have purchased?
What’s the difference between “streaming” and downloading?
Can I play a video on multiple PCs?
Can I burn a video to a DVD?
What can I do if Windows Media Player says the video “Cannot Play”?
What can I do if my video never plays?
DRM (Digital Rights Management) & Licensing
Why is a license required to watch a video?
Should I back-up my licenses when prompted by Windows Media Player?
How can I see when my license will expire?
What do I do if I get an error that my license as expired?
What if I keep getting a license error?
What are the minimum system requirements for Sex.com VOD?
In order to easily enjoy our service you will need:
• Internet Explorer 6.0 or higher or Firefox Mozilla 2.0 or higher
• Windows XP or Windows Vista
• Windows Media Player 10 or higher (Microsoft download center)
• A 300K or better Internet connection (cable or DSL recommended)
At this time, our VOD service is not available on Apple computers.
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Which operating systems are supported?
In order to easily enjoy our service you will need:
• Windows XP
• Windows Vista
• Windows 2000*
*While possible to use with some limitations, Windows 2000 is not recommended. We do not test with this OS and can not offer customer support or guarantee success when using Windows 2000.
If your operating system is not listed above, you likely will not be able to watch movies in the Sex.com VOD Store, because the digital rights management (DRM) solution used to protect and deliver content is not compatible with your system. This DRM is the most secure and most preferred among our content providers.
At this time, our VOD service is not available on Apple computers.
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What forms of payment does Sex.com accept?
Visa, MasterCard, and Discover.
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How do I redeem a coupon code?
During checkout, you can enter the code.
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My transaction will not go through. What is the problem?
Several things can produce an error that we cannot process your transaction. To pinpoint the problem:
1. Check that all of your billing information is entered correctly. The billing statement for your credit card or bank must match the information you provide for the transaction to go through. This includes your full name, street address, state and zip code.
2. Check the back of your card to make sure that you have correctly entered your security code. On most cards, this is a three-digit number on the back of your card in the signature line.
3. Verify that you have selected the proper card-type for your card.
4. Double-check the accuracy of your 16-digit credit card number, your credit card’s expiration date, and the security code.
5. If you are using a debit card, please make sure that you have sufficient funds in your account to cover the full amount of the charge.
6. Is the address you provided the same as your address listed on your government-issued driver’s license or ID? Our age-verification step is based on your address as it is listed on your ID. If your address and your ID address differ, you must specify both.
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If you continue to have problems processing your transaction, or would like more specific information about why your transaction is not processing correctly, please don't hesitate to submit a question to Customer Service.
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What is the download period?
You have an unlimited download period. Once you have downloaded a video, you may wait as long as you wish to watch the video for the first time; as long as the video’s license has not expired, you will have access to it.
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How much space is required to download a video?
Each file varies in size, depending on the length of the title. File sizes may be as large as 500MB.
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What is the viewing period?
Currently, all downloads are viewable for a two-week rental period. Videos purchased as part of our Beta Launch Special are download-to-own.
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Why do I get a security notification during the purchase process?
We protect your personal information during the purchase process by using secure socket layer (SSL) protocol and 128-bit encryption. SSL is an encryption system that creates a secure environment for information that is passed between your computer and Sex.com. You can recognize this by looking at the URL: A prefix of https (with an “s”) indicates that it’s safe to provide information and that it will be encrypted and secure.
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Where can I find titles I have purchased?
In the Member Info box, click My Orders.
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What’s the difference between “streaming” and downloading?
Streaming allows you to watch a video while it’s still downloading, for a near on-demand experience. Once a bit of “buffering” has loaded, the video starts and continues to load in the background, but it isn’t saved to your hard drive.
Downloading saves a copy of the video file on your hard drive. A feature-length film (90 minutes or more) takes a half-hour to four hours to download, depending on the speed of your Internet connection. The download time increases as the encoded bit-rate (quality) increases. Most of our videos download at 900K (DVD quality) and are estimated to take about an hour per 60 minutes of video (but can be as quick as 10 minutes with a good cable connection). Once downloaded, the video can be started instantly from your hard drive for each viewing.
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Can I play a video on multiple PCs?
Yes. When you play your video on a different computer, you will be prompted to enter your Sex.com VOD username and password. Once authenticated, a DRM license will be issued, enabling you to play the file on the new PC. If you migrate your VOD library to a different PC, you can back-up your DRM licenses and restore them on the new PC.
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Can I burn a video to a DVD?
Not at this time.
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What can I do if Windows Media Player says the video “Cannot Play”?
If you experience this error on all Sex.com VOD files, your player may be missing the required audio codec. You might encounter this error if the Player is not configured to download codecs automatically. To configure the Player to download codecs automatically, on the Tools menu, click Options, click the Player tab, and then select the Download codecs automatically check box.
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If you can play other Sex.com VOD files without problems, please make sure the file giving you the error has been completely downloaded. Go to My Account section of the VOD site and download the file again.
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If you are using the Windows Vista operating system and your player can't play any DRM-protected files, try steps outlined in this Microsoft support article: http://support.microsoft.com/kb/935336
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What can I do if my video never plays?
If you can play other Sex.com VOD files without problems, go to My Orders and download the file again.
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If you can't play any video files, please visit Microsoft's Windows Media Player Solutions Center: http://support.microsoft.com/ph/7763#tab0
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Why is a license required to watch a video?
We use licenses to prevent unauthorized viewing, distribution, or replication. Our content is protected by Microsoft's DRM Solution (digital rights management). Part of DRM is license delivery. A license must be successfully delivered to your computer for the video to work properly. Most of this is done “behind the scenes” so you do not notice that your computer is validating your license.
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Should I back-up my licenses when prompted by Windows Media Player?
Yes. When closing a download or exiting Windows Media Player, you may see a notification that you have “Acquired a new License to Protected Content” and be asked whether to “Back-Up Your Licenses?”
ALWAYS BACK-UP LICENSES TO PROTECTED CONTENT.
After clicking Yes, you may see a warning: "This folder already contains licenses. Do you want to replace?” Click Yes to update your license folder and keep licenses up to date.
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How can I see when my license will expire?
With the video open in Windows Media Player, go to the File Menu > Properties. Click the Security tab in the dialog that opens to see details about the license.
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What do I do if I get an error that my license as expired?
If your license has expired, you must pay for the video again in order to renew the license to watch the title, but the video does not have to be downloaded again. Remember that the license for your title begins when you first click Play in Windows Media Player.
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What if I keep getting a license error?
Has your computer hardware changed since your most recent VOD purchase? Please try the steps outlined in the following Microsoft Support article: http://support.microsoft.com/kb/891664
If that does not help, try downloading the video file again from My Orders.
You also might try the following Security Component Upgrade from Microsoft: http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html
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